Terms & Conditions
Effective Date: June 2, 2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Royal Flush Tankless (“Company,” “we,” “us,” or “our”) governing your access to and use of our website, services, and any related communications.
1. Services
Royal Flush Tankless provides maintenance, inspection, and flushing services for residential and commercial tankless water heaters in California.
2. Appointment Booking and Communications
By scheduling a service through our website, phone, or any digital platform, you:
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Represent that all information provided is accurate, complete, and current.
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Acknowledge and agree that Royal Flush Tankless may contact you via email or SMS text message for purposes related to your booking, including appointment confirmations, service reminders, and annual maintenance notifications.
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Consent to receive transactional communications without separate opt-in, in accordance with the Telephone Consumer Protection Act (TCPA) and California law.
For promotional or marketing emails, separate consent will be requested in accordance with the CAN-SPAM Act. You may opt out of such communications at any time.
Standard message and data rates may apply. You may opt out of SMS at any time by replying “STOP” or contacting us at [insert email].
3. Cancellations and Rescheduling
You may cancel or reschedule an appointment up to 24 hours before the scheduled time. Cancellations with less than 24 hours’ notice may be subject to a cancellation fee, which will be disclosed at the time of booking.
4. Intellectual Property
All content, trademarks, service marks, logos, and images displayed on our website are the intellectual property of Royal Flush Tankless or its licensors. Unauthorized use is strictly prohibited.
5. Limitation of Liability
To the maximum extent permitted by law, Royal Flush Tankless shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of our services or website.
6. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.
Privacy Policy
Effective Date: June 2, 2025
This Privacy Policy explains how Royal Flush Tankless (“we,” “our,” or “us”) collects, uses, and discloses information about you when you access our website, book our services, or otherwise interact with us.
We comply with the California Consumer Privacy Act (CCPA) and other applicable laws.
1. Information We Collect
We collect the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Full name, phone number, email address, mailing address |
| Commercial Information | Records of appointments, services booked, and purchase history |
| Internet Activity | IP address, device/browser type, interaction data from Google Analytics and Microsoft Clarity |
We do not knowingly collect data from individuals under 13 years of age.
2. Purpose of Data Collection
We use personal information for the following business purposes:
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To provide and manage our services (e.g., appointment confirmations, service execution)
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To send transactional messages related to service (via email or SMS)
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To send optional marketing and promotional communications (with your consent)
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To analyze and improve our website performance using Google Analytics and Microsoft Clarity
3. Your Rights Under CCPA
If you are a California resident, you have the following rights:
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Right to Know: You may request the categories and specific pieces of personal information we have collected about you.
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Right to Delete: You may request that we delete your personal information, subject to legal exemptions.
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Right to Opt Out of Sale: We do not sell personal data to third parties.
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Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
You may exercise these rights by emailing us at [insert email] or calling [insert phone number]. We may request verification of your identity.
4. Cookies and Analytics
We use cookies and similar tracking technologies. In particular:
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Google Analytics and Microsoft Clarity track user behavior, session length, click patterns, and browser/device info to help us improve our services.
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You can opt out of tracking by using browser settings or tools provided by Google and Microsoft.
5. Data Sharing
We do not sell your personal information.
We may disclose your personal information to third-party service providers for business operations (e.g., CRM platforms, scheduling tools, email or SMS communication platforms) under binding agreements requiring data protection compliance.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or tax compliance. Once no longer needed, data is securely deleted or anonymized.
7. Security
We implement commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is 100% secure.
8. Policy Updates
We may revise this Privacy Policy periodically to comply with legal requirements or changes in business operations. The updated version will always reflect the “Effective Date” at the top.
9. Contact Us
If you have questions about our Terms or Privacy practices, please contact us:
Royal Flush Tankless
📧 Email: [email protected]
📞 Phone: (909) 353-3269